Any personal details you provide to us when enquiring or placing an order will be kept securely. The information we may hold at this time could include name(s), address(es), email address(es), telephone number(s), wedding venue and date and bank details. Your personal details will never be disclosed to a third party unless you have given your express permission. Your personal information will only be kept for business purposes and only for as long as is necessary. If you have made an enquiry but haven’t placed an order, your details will be deleted once your wedding or event date has passed. If you have placed an order, your details will be deleted once any deposits have been returned to you. You may be contacted shortly after your event to ask for your feedback unless you have previously advised that you would prefer not to be contacted.
We do not keep marketing databases or send unsolicited mailings.
This policy applies to you, the user of this website and Willow Tree Cakes, the owner and provider of the website. The policy applies to the use of any and all data collected by us in relation to your use of the website and any services or systems contained within the website.
The meaning of the key terms used in this policy are defined as follows:
This covers any text, graphics, images, audio, video, data and any other form of information that can be stored on a computer and appears on or forms part of this website.
All information you submit to Willow Tree Cakes e.g account details and information relating to enquiries and orders.
Any online facilities, tools, services or information that is available on the Willow Tree Cakes website either now, or in the future.
Any online communication infrastructures available on the website either now or in the future. This could include online contact forms, web-based email, whatsapp links, message boards, live chat and email links.
This refers to anyone who accesses the website who is not employed by Willow Tree Cakes and is acting in the course of their employment.
Data including GDPR
While we don’t collect data directly at Willow Tree Cakes, by using our website, your data maybe collected by our website hosting provider and Google Analytics. This may include:
· IP address
· Web browser type and version
· Operating system
· A list of URLs starting with a referring site, your activity on www.willowtreecakes.co.uk and the site you go to when you leave our site
Any personal data you provide to Willow Tree Cakes during the course of your enquiry or order will be retained for as long as you use the services and systems on the website. Any data that you submit through any of our online communications methods may be retained for a period of up to 6 months.
Your data will not be disclosed to any third parties unless we are obliged or permitted by law to do so.
Some or all of the data referred to throughout this policy may be required by us from time to time in order to provide you with the best possible experience when using our website. Data may be used specifically for the following reasons:
· Internal record keeping and fulfilment of orders
· Improvement of our products/services
Willow Tree Cakes may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal data provided by users of this Web Site. Any Data used by such parties is used only to the extent required by them to perform the services that Willow Tree Cakes requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with GDPR.
You have a right to withhold your information and may access certain areas of the Willow Tree Cakes website without providing any information at all. There may be occasions where you are required to provide information in order to fully experience all facilities on the website.
You have the right to request a copy of all data that we hold about you. There is a small fee for this service.
Data security is very important to us and we have procedures in place to ensure that you personal information is stored securely at all times.